This policy explains how Social Hotspot Ltd handles call recordings made on behalf of our partner businesses.
WHO WE ARE
Social Hotspot Ltd is a marketing and lead generation agency based in Manchester, UK. We provide lead generation services to trades businesses throughout the UK. Our ICO registration number is ZC042608.
You can contact us at:
WHAT INFORMATION WE COLLECT
When you submit an enquiry or book an appointment through one of our partner business's websites, you may receive a phone call from that business or their representatives. These calls may be recorded.
We record:
- Telephone conversations between you and our partner businesses
- The date and time of calls
- Your phone number
- Information discussed during the call
WHY WE RECORD CALLS
Calls are recorded for the following purposes:
- Training and quality assurance
- Lead qualification and verification
- Improving customer service
- Resolving disputes or complaints
- Compliance with our service agreements
LEGAL BASIS FOR PROCESSING
We process call recordings under the following legal bases:
- Legitimate interests: We have a legitimate interest in recording calls for quality assurance, training, and improving our services
- Consent: By proceeding with the call after being informed of the recording, you provide consent
- Contract: Recordings may be necessary to fulfill our contractual obligations to our partner businesses
HOW LONG WE KEEP RECORDINGS
Call recordings are automatically deleted after 365 days unless:
- There is an ongoing complaint or dispute
- The recording is required for legal or regulatory purposes
- You have requested a copy of your recording
WHO HAS ACCESS TO RECORDINGS
Access to call recordings is restricted to:
- Authorized Social Hotspot staff for quality assurance and training purposes
- The partner business whose service you enquired about
We will never sell your call recordings to third parties or use them for purposes other than those stated in this policy.
SECURITY
We take the security of your data seriously. Call recordings are:
- Stored on secure, encrypted servers
- Accessible only to authorized personnel
- Protected by industry-standard security measures
- Regularly backed up and monitored
CONSENT ON CALLS
At the beginning of recorded calls, you will be informed that the call is being recorded. By continuing with the call, you consent to the recording. You may withdraw consent at any time by ending the call or requesting that recording stops.
COMPLAINTS
If you have any concerns about how we handle your call recordings, please contact us first using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office:
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113
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By submitting an enquiry or booking a call through our partner businesses' websites, you acknowledge that you have read and understood this Call Recording Privacy Policy.